Your cart
Close Alternative Icon
INFINITE COLLECTION 20% OFF CODE: INFINITE20 INFINITE COLLECTION 20% OFF CODE: INFINITE20

Products

Posts & Pages

View all results
Cart Icon
Close Icon

HOW TO RETURN

We truly hope you love your THEBEN pieces but if for any reason you are not satisfied, we’ve made returning your order easier.

Please read thoroughly how to return your pieces and process your refund below.

-

What can I return?

We’re happy to accept returns if you’ve changed your mind. Have in mind that we are only able to accept returns on items - excluding earrings - if they are sent back unworn and in their original packaging. Please note that pierced earrings including earring pendants are non-returnable for reasons of hygiene and safety. 
However we can’t accept returns on engraved items - unless they were received faulty - or custom lengths items, as we’ve customized these pieces especially for you.
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded, only exchanged for another item of equal or greater value. If this is your case, please contact our customer service at contact@thebencollection.com

-

 Faulty or wrong items:

We sincerely apologize if you have experienced any fault with your THEBEN jewelry.

We would be happy to help you - please contact our customer service at contact@thebencollection.com before returning your item to us, so that our team can advise you of next steps and time frames for a refund or replacement item.

-

  
How to return?

If you are not satisfied with your purchase, you may return the item(s)  within 15 days of the date of delivery for store credit, exchange for another item of equal or greater value, or refund.
Item(s) must be returned unused and in the same condition that you received it. It must also be in their original packaging. Please mail item back via a traceable carrier with the appropriate padding. We will need a tracking number to ensure product was sent for delivery back to our studio.

ADDRESS: 417-805, 260, Jagok-ro, Gangnam-gu, Seoul, Republic of Korea
Postal code: 06370

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the costs of shipping will be deducted from your refund.

Several types of goods are exempt from being returned, such as items with initials engraved/stamped on them, custom chain sizes, etc.

Please include a printed copy of all email correspondence with your package. Returns must be accompanied by an invoice number and the reason for the return. We do not accept any exchanges/returns without the proper steps being followed. Any and all packages received without the proper notification will be returned to sender.

You are entitled to return items, within 15 days of the date of delivery and receive a full refund (excludes any postage / shipping charges). 

-

Refunds (if applicable):

If you are approved, your refund will be processed, and a credit will automatically be applied to your credit card, PayPal Account or original method of payment, within a certain amount of days.

Please note that card refunds can take up to 14 days to show on your statement due to varying processing times between card issuers. We are not responsible for shipping charges on returns. Items received as gifts may be exchanged for another item of equal or greater value.

Please note shipping costs are not refundable.

-

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at contact@thebencollection.com.