INTERNATIONAL ORDERS
Free Express Shipping Over USD$150 Worldwide
We offer Free Express Shipping via FedEx for all orders over $150. The minimum order value must be $150 before taxes, shipping and handling.
Please allow up to 2-4 business days (excluding weekends, holidays, and sale days) to process your order.
Processing Time + Shipping Time = Delivery Time
Normal delivery time is anytime between 4-7 business days.
* Depending on some regions, the shipping method will automatically be changed to EMS shipping. If this occurs, you will not be charged extra for the expedited shipping method.
Policy and Terms
Shipping fees are non-refundable. If you refuse any shipments from THEBEN, you will be held responsible for the original shipping charges, plus the cost of returning the package to us. This amount will be deducted from your merchandise refund.
Taxes and Duties
Orders may be subject to customs and duties fees upon arrival. All applicable customs fees, taxes and duties are the sole responsibility of the customer. In addition, some orders may experience customs delays.
Currency Conversion
All payments and refunds are charged in US dollars. Currency conversion is for reference only. We suggest checking with the issuing bank of your credit card to find the exact exchange rate. We do not account for changes in exchange rates and will not issue price adjustments based on fluctuations of exchange rates.